8D Training

8D Course Details (Offsite)

8D Training in a Quality-One Technical Training Center provides participants with a learning environment that is free from interruption from daily activities. This type of course is recommended for individuals or organizations with less than 5 people who require training. Our offsite Eight Disciplines of Problem Solving (8D) Training activities are developed around principles that all participants can relate to. Offsite training also allows participants from different backgrounds and industries to share their viewpoints and experiences. This discussion often helps participants from one industry take advantage of best practices that are used in another.

8D Course Description (Offsite)

This engaging, instructor-led 8D problem solving training course takes participants through each step of the 8D problem solving process. The course offers each participant the knowledge of methodologies which have proven to be the best practices for 8D development. Each participant will be able to interact with all of the elements of the 8D process, including the use of tools such as: Ishikawa / Fishbone, Affinity Diagrams, Is / Is Not, Process Flow and Comparative Analysis.

Participants will learn how to follow the 8D process steps while working in a Cross Functional Team (CFT). They will also practice problem solving tools to support a root cause and eliminate it through permanent corrective action. Participants can expect team activities and relevant exercises in a workshop format. The Quality-One reference materials and examples also provide an invaluable resource for review time after time.

8D Course Objectives (Offsite)

Participants can expect to learn and develop skills to confidently:

• Perform 8D step by step
• Link 8D to Failure Mode and Effects Analysis (FMEA), Product Development Process and Advanced Product Quality Planning (APQP)
• Facilitate an effective 8D
• Participate in 8D exercises
• Define root causes and mechanisms of failure
• Set up a Cross Functional Team (CFT)
• Determine effective Interim Containment Action
• Manage and store 8D content (Lessons Learned) for future use
• When to select and utilize tools such as:
  • 5 Why
  • Ishikawa/Fishbone
  • Affinity
  • Is / Is Not
  • Statistical Process Control (SPC)
  • Poka Yoke (Error Proofing)
• Understand links to Control Plan Methodology
• Complete the 8D format correctly

8D Course Outline (Offsite)

Section 1 – 8D Overview

• Team Problem Solving Principles
• Process Description (9 Step Process)
• Team Structure (Cross Functional Team)
• Inductive vs. Deductive Problem Solving
• Change-Induced Problems
• Never-Achieved Problems

Section 2 – Review of Analytical Tools in 8D

• Brainstorming Rules
• Ishakawa / Fishbone
• Affinity Diagram
• Control Chart
• Relationship between 8D and FMEA
• 5 Why (3-Legged 5 Why Approach)
• Interfaces and Noise Factors
• Error Proofing

Section 3 – 8D Process Step by Step

• D0 – Prepare (Plan) for the 8D
• Problem Symptom
• Quantified Symptom
• Criteria for 8D Continuance
• D1 – Form the Team
  • Roles and Responsibilities
  • Team Preparation
  • Agenda and Rules
  • Core Team and SMEs
• D2 – Problem Description
  • Repeated Why
  • Affinity Diagram
  • Is / Is Not
  • Workshop on Problem Statements and Brainstorming
  • Workshop on Problem Description Development
• D3 – Interim Containment Action (ICA)
• D4 – Root Cause Analysis (RCA) and Escape Point
  • Human Factors (Operator Error)
  • Comparative Analysis
  • Root Cause Theories
  • Root Cause Verification
  • Escape Point
  • Workshop on Root Cause Theories
• D5 – Permanent Corrective Action (PCA)
  • Methods for Selecting PCA
  • Error Proofing
  • Verification of PCA
• D6 – Implementation and Validation of PCA
  • Plan, Do, Study, Act (PDSA) Implementation Plan
  • Change Management
  • Stakeholders
  • Validation Criteria and Sample Size
• D7 – Prevention Action
  • Processes and Procedures
  • Lessons Learned
• D8 – Closure and Congratulate the Team
  • Archive of Documents

8D Course Details (Online)

The Quality-One Online Eight Disciplines of Problem Solving (8D) Training Overview is an excellent introduction to the 8D methodology. The course is completely interactive, featuring audio, video, animation and downloadable reference materials. Online training gives you immediate access to 8D process content and is available 24 hours a day.

8D Course Description (Online)

Quality-One Online 8D Training Overview introduces participants to the basic principles of 8D, including each step required in the 8D format. Participants will also be able to understand the sequence of the 8D process and receive guidance on what tools are involved with each step. This course follows a structured approach for defining problems and identifying root causes. The participant will have 30 days to complete this course and can access it at any time.

8D Course Objectives (Online)

Upon completion of this overview, the participant will acquire the knowledge to:

• Understand the 8D process and describe each step
• Describe the tools and methods used in support of 8D
• Explain how 8D teams are structured
• Identify Symptoms, Problem Statements, Problem Descriptions, Possible Causes, Most Likely Causes and Root Causes
• Describe Interim Containment and Permanent Corrective Actions
• Explain how Preventative Analysis benefits organizations
• Explain verification vs. validation during problem solving
• Explain how the escape points link to control plans

8D Course Outline (Online)

Section 1 – 8D Overview

• Team Problem Solving Principles
• Process Description (9 Step Process)
• Change Induced Problems
• Never Achieved Problems

Section 2 – Review of Analytical Tools in 8D

• Brainstorming Rules
• Ishakawa Fishbone
• Affinity Diagram
• 5 Why (3-legged Approach)

Section 3 – 8D Process Step by Step

• D0 – Prepare (Plan) for the 8D
  • Problem Symptom
• D1 – Form the Team
  • Roles and Responsibilities
  • Core Team and SMEs
• D2 – Problem Description
  • Is/Is Not
• D3 – Interim Containment Action
• D4 – Root Cause Analysis (RCA) and Escape Point
  • Root Cause theories
  • Root Cause Verification
  • Escape Point
• D5 – Permanent Corrective Action (PCA)
  • Verification of PCA
• D6 – Implementation and Validation
  • PDSA Implementation Plan
• D7 – Prevention Action
  • Processes and Procedures
  • Lessons Learned
• D8 – Closure and Congratulate the Team